Terms of Service

Terms of Service

Last Updated: January 1, 2026

1. Acceptance of Terms

By accessing or using the SafeStay™ website and services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our website or services.

2. Order Cancellation

Cancellation Window: Within 6 hours of placing your order

How to Cancel:

  • Email support@thesafestay.com with your order number
  • Include "CANCEL ORDER" in the subject line
  • Your request must be sent within 6 hours of placing your order

Important Notes:

  • We will review cancellation requests received within this window as quickly as possible
  • After this period, orders may already be in processing and may no longer be eligible for cancellation
  • If your cancellation is approved, the refund will be returned to your original payment method

3. Product Information and Availability

Product Descriptions:

  • We aim to ensure all product information is accurate and up to date
  • Colours may vary slightly depending on screen or device settings
  • Product details and specifications may change from time to time
  • We reserve the right to correct errors, inaccuracies, or omissions at any time

Availability:

  • Products are offered subject to availability
  • We may change, withdraw, or discontinue products without notice
  • Prices may change without notice

4. Pricing and Payment

Pricing:

  • All prices are shown in the currency displayed at checkout unless stated otherwise
  • Any applicable charges are shown at checkout
  • Shipping charges, where applicable, are shown clearly before payment

Payment Processing:

  • Payments are processed by secure third-party payment providers
  • By placing an order, you agree to the relevant payment provider’s terms where applicable
  • Payment information is handled securely by those providers

5. Shipping and Delivery

Processing Time: 1–3 business days
Estimated Shipping Time: 5–8 business days
Free Shipping: Available where stated on the website or at checkout

Delivery Information:

  • Delivery times are estimates only and may vary
  • We are not responsible for delays caused by carriers, customs, weather, or events outside our reasonable control
  • Please ensure your shipping details are accurate when placing an order

6. Returns and Refunds

Please refer to our Returns & Refunds Policy for full details on return eligibility, refund handling, and how to request support with a return.

If you receive a damaged, faulty, or incorrect SafeStay Door Stop Alarm, please contact us as soon as possible so we can review the matter and assist you.

7. Disclaimer of Warranties

To the fullest extent permitted by law, our website, products, and services are provided on an “as is” and “as available” basis.

We do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

Nothing in these Terms excludes or limits any rights you may have under applicable consumer law.

8. Limitation of Liability

To the fullest extent permitted by law, SafeStay™ shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our website, products, or services.

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

9. User Conduct

You agree not to:

  • Use the website for unlawful or fraudulent purposes
  • Interfere with the security or operation of the website
  • Copy, misuse, or exploit our content or intellectual property without permission
  • Submit false, misleading, or abusive content through our website or customer support channels

10. Intellectual Property

Our Rights: All content on this website, including text, images, branding, logos, and design elements, is owned by or licensed to SafeStay™ and is protected by applicable intellectual property laws.

User Content: If you submit reviews, feedback, or other content to us, you grant us a non-exclusive, royalty-free right to use that content for website, customer service, and marketing purposes, unless otherwise agreed.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of those third-party websites. Use of third-party sites is at your own risk.

12. Indemnification

You agree, to the extent permitted by law, not to hold SafeStay™ responsible for losses, claims, or liabilities arising from your misuse of the website, breach of these Terms, or violation of any applicable law or third-party rights.

13. Governing Law and Disputes

These Terms are governed by the laws applicable in the jurisdiction where the business operates.

If a dispute arises, we encourage you to contact us first so we can try to resolve the issue fairly and informally. Nothing in these Terms affects your statutory rights as a consumer.

14. Termination

We may suspend or restrict access to the website where necessary, including where we reasonably believe there has been misuse, fraud, abuse, or a breach of these Terms.

15. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including severe weather, carrier disruptions, technical outages, government action, industrial disputes, or other unforeseen events.

16. Entire Agreement

These Terms, together with our Privacy Policy and Returns Policy, form the entire agreement between you and SafeStay™ in relation to your use of the website and our services.

17. Updates to Terms

We may update these Terms from time to time. The latest version will always be posted on this page with the updated revision date. Continued use of our website after any update means you accept the revised Terms.

18. Contact Information

Email: support@thesafestay.com
Response Time: We aim to respond within 24–48 hours where possible
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM