Help Center
Welcome to the SafeStay™ Help Centre
Find quick answers to common questions about orders, shipping, returns, and the SafeStay Door Stop Alarm. If you cannot find what you need, our support team is always here to help.
📦 Orders & Account
How do I place an order?
Add your chosen option to the basket, continue to checkout, and enter your shipping and payment details. You will receive an order confirmation email shortly after purchase.
Can I cancel my order?
Yes — if your order is still within the cancellation window. Email support@thesafestay.com with "CANCEL ORDER" in the subject line and include your order number.
How do I track my order?
Once your order has been dispatched, you will receive an email with your tracking details where available.
Can I change my shipping address?
If your order has not yet been dispatched, contact us as soon as possible. Once it has shipped, changes may no longer be possible.
What payment methods do you accept?
We accept major debit and credit cards, along with other secure payment methods shown at checkout.
🚚 Shipping & Delivery
How much does shipping cost?
Shipping is FREE on all orders.
How long does shipping take?
Processing: 1–3 business days
Estimated shipping: 5–8 business days
Where do you ship?
We currently ship to supported destinations shown during checkout. Shipping availability may vary by location.
What if my parcel is lost or arrives damaged?
Contact us at support@thesafestay.com with your order number and details of the issue. If possible, include photos for damaged items so we can help more quickly.
↩️ Returns & Refunds
What is your return policy?
If you would like to request a return, please contact us within 30 days of delivery and we will review the request and explain the next steps.
How do I return an item?
Email support@thesafestay.com with your order number and the reason for your return request. We will provide return instructions if your return is approved.
Who pays for return shipping?
If the item arrived damaged, faulty, or incorrect, please contact us first and we will review the matter. If you changed your mind, return postage may be your responsibility.
How long do refunds take?
Once an approved return is received and checked, your refund will be processed to the original payment method. The time it takes to appear in your account depends on your bank or payment provider.
Can I request a replacement?
Yes. If there is a problem with your order, contact us and we will review the best resolution available.
🔒 Product Questions
What is SafeStay Door Stop Alarm?
The SafeStay Door Stop Alarm is a portable door security device designed to slide under an inward-opening door and sound a loud alarm when pressure is applied.
How do I use it?
Switch the alarm on, place it firmly under the bottom of the door, and make sure the wedge is positioned securely against the door gap.
Where can I use it?
It can be used on many standard inward-opening doors, including hotel rooms, Airbnbs, motels, apartments, dorms, and cruise cabins.
Does it work on different flooring?
Yes, it is designed to work on common flooring types such as carpet, tile, wood, and hard floors when placed correctly.
How loud is the alarm?
The alarm is designed to sound loudly when triggered, helping alert you if pressure is applied to the door.
Is it travel-friendly?
Yes. The SafeStay Door Stop Alarm is compact, lightweight, and designed to fit easily in a carry-on, handbag, backpack, or toiletry bag.
Does it need installation?
No. There is no drilling, no tools, and no complicated setup. Just switch it on and slide it under the door.
Is it for women only?
No. SafeStay can be used by anyone who wants an extra layer of door security while traveling or staying away from home.
📧 Contact & Support
How can I contact customer support?
Email us anytime at support@thesafestay.com. We aim to respond within 24 hours where possible, often faster during business hours.
What information should I include?
- Your order number, if applicable
- A clear description of your question or issue
- Photos, if your item arrived damaged or there is an order issue
- Your preferred resolution if relevant
Do you offer phone support?
At the moment, we provide email support only so we can give clear and accurate responses.
🔐 Privacy & Security
Is my personal information safe?
We use secure systems and trusted service providers to help protect your personal information and payment details.
How do I update my privacy preferences?
Email support@thesafestay.com with your request or use the unsubscribe link in any marketing email.
What cookies do you use?
We use essential cookies for website functionality and may also use analytics or marketing cookies depending on your choices and consent.
🚨 Still Need Help?
If you still cannot find your answer, our support team is here to help.
Email: support@thesafestay.com
Response Time: Within 24 hours where possible
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM
For urgent order cancellations, email us as soon as possible with "CANCEL ORDER" in the subject line.
We are here to make your SafeStay experience as straightforward and helpful as possible — every question matters to us.