Shipping Information

Processing & Shipping Policy

Last Updated: January 1, 2026

Processing & Shipping Times

Order Processing: 1–3 business days. Each SafeStay™ order is carefully prepared, checked, and packed before dispatch.

Shipping Time: 5–8 business days.

Business days exclude weekends and public holidays.

Shipping Methods & Costs

FREE SHIPPING on all orders — no minimum spend required.

  • Tracked delivery with every order
  • Priority processing for all shipments
  • Secure packaging for every parcel

No hidden fees — what you see at checkout is what you pay.

Shipping Coverage

We currently ship to supported destinations available at checkout.

We deliver directly to your preferred shipping address wherever possible.

Order Tracking

  • Order confirmation email sent immediately after purchase
  • Dispatch notification with tracking details within 1–3 business days
  • Tracking updates throughout delivery where available
  • Track your parcel directly through the carrier’s website

Delivery Information

What to Expect:

  • Delivery to your specified address
  • Tracking updates available where supported by the carrier
  • Delivery times may vary slightly depending on your location

Estimated Delivery Times:

  • Most orders arrive within 5–8 business days after processing
  • Remote locations may require additional delivery time
  • Peak periods may result in minor delays

Lost or Damaged Parcels

We’re here to help:

  • If your parcel is lost, please contact us so we can investigate
  • If your order arrives damaged, email us with your order number and photos where possible
  • We will review the issue and work with you on the best resolution

What We Need From You:

  • Your order number
  • A brief description of the issue
  • Photos, if the parcel or product arrived damaged

Holiday & Delay Information

Potential Delays:

  • Public holidays
  • Peak shipping periods (Christmas, Black Friday, etc.)
  • Severe weather or carrier disruptions

Holiday Schedule: Orders placed on public holidays are processed the next business day.

Customer Support

Contact Us:

  • Email: support@thesafestay.com
  • Business Hours: Monday–Friday, 9:00 AM – 5:00 PM
  • After Hours: We aim to reply within 24 hours

We’re here to help with questions about your order, tracking, or delivery concerns.

Order Cancellation

Cancellation Window: Within 6 hours of placing your order.

  • Email support@thesafestay.com with "CANCEL ORDER" in the subject line
  • Include your order number
  • We honour cancellation emails received within 6 hours wherever possible

After this window, orders may already be in processing. Please refer to our Returns & Refunds Policy for further help.

Important Notes:

  • Every order is checked before dispatch
  • Tracked shipping is included on all orders where available
  • Most orders are processed within 1–3 business days
  • Delivery times may vary during busy periods

This shipping policy is effective as of January 2026.
Questions? Email support@thesafestay.com and our team will be happy to help.