Get in Touch with SafeStay™

We’re here to help. Whether you have questions about your order, how SafeStay works, delivery, returns, or general support — our team is ready to assist clearly and quickly.

📧 Email Support

support@thesafestay.com
Response time: within 24 hours For orders, delivery questions, product use, and general support

⏰ Business Hours

Monday – Friday: 9:00 AM – 5:00 PM
Fastest replies during business hours. Messages sent outside these hours are answered the next business day.

Quick Help — Contacting Us Faster

Including the details below helps us resolve your request as quickly as possible:

• Order number from your confirmation email
• Brief description of your question or issue
• Your preferred outcome: information, replacement, refund, or update

Common requests we help with daily:

• Order cancellations within your allowed cancellation window
• Shipping address updates before dispatch
• Tracking and delivery questions
• SafeStay setup and usage support

Frequently Asked Questions

📦 Order Status
You’ll receive an order confirmation email immediately after purchase, and tracking details once your order has been dispatched.

🚚 Shipping
Delivery times may vary depending on your location and current shipping volume. Tracking details will be sent as soon as your order is on the way.

🔒 Product Use
SafeStay is designed to slide under standard inward-opening doors and sound a loud alarm when pressure is applied. For best results, place it firmly under the door gap and switch it on before sleeping or leaving it in place.

↩️ Returns & Refunds
If you need help with a return or refund request, please email us and include your order number so we can assist you as quickly as possible.

💳 Payments
We accept all major credit and debit cards, along with other secure payment methods shown at checkout.

What to Include in Your Message

For Order Questions:

• Your order number
• Clear description of the issue
• Your preferred resolution

For Delivery Questions:

• Your order number
• Your delivery postcode or city
• The issue you’re experiencing

For Product Questions:

• Your question about SafeStay
• Where you plan to use it: hotel, Airbnb, apartment, dorm, or travel
• Any relevant details that may help us support you

Urgent Order Cancellations

If your order is still within the cancellation window, please email support@thesafestay.com with the subject line "CANCEL ORDER" and include your order number.

Every message is read by a real person. Our goal is simple: to support you with clear, honest help from your first question to your final delivery.